Sicorax Incident & Complaint Management - Learn More

Nowadays, organisations must multiply their efforts into optimising Customers’ Relations. Primarily, it is about widening contact opportunities, personalising the relationships, favoring cross selling, as well as, other essential commercialization steps.

However, the unhappy client, the one who asks questions or demands to have an after-sales service, is as important as a new prospect or a « silent » customer.

Sicorax ® Incident & Complaint Management is a tool for managing claims, costs follow-up, as well as, a measure of quality.

The first goal of the Incident & Complaint management Solution is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained

The in-depth analysis and dashboards of Sicorax® Incident & Complaint Management, instantaneously, give a clear picture of the products or services which are lagging behind. It also allows your collaborators to rapidly switch from a situation of « cost centre » to that of a profitable service… all by improving the satisfaction of your clients in a short time.

With Sicorax ® Incident & Complaint Management, you rapidly improve your reaction time, the quality of your products or services, as well as, the level of satisfaction and fidelity of your clients.

For more information, please contact us !