Sicorax Entreprise Relationship Management: New Assistance and Support approach

You will find hereunder details of the identification of the urgency and importance of your issues, as well as the time frame set for their resolution.
We have also illustrated a monthly planning of the type of support to be handled, while considering critical periods like Payroll processing or End of Month procedures.

Support processing time frame legend

 

Urgency and importance repartition by support type