Sicorax Incident & Complaint Management

A customer who makes complaints is a client who still wants to work with you, a customer who seldom makes complaints is a satisfied customer, and a customer who does not make complaints is a lost client !

In an environment which is becoming more competitive, improving the management of clients’ claims, is becoming a strategic need.

Your customers contact you, by mail, phone, you must answer to their complaints and ensure the monitoring of their requests. You must trigger internal actions necessary to keep your customers satisfied, in a quality approach manner?

With Sicorax® Incident & Complaint Management, you transform your customers claims into commercial opportunity, you quickly identify your failures, and turn an unsatisfied customer, to a satisfied customer, who will continue to work with you.

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For customers’ testimonials on the solution Sicorax® Incident & Complaint Management, click here !